Frequently Asked Questions
Everything you need to know about shopping with BRAND OFF online buying club.
Are the luxury items sold on your platform authentic?
Yes, authenticity is our top priority. Every item undergoes a rigorous multi-point inspection by our professional brand experts to ensure it meets our 100% authenticity guarantee before being listed.
What are the shipping costs and delivery times?
We offer worldwide shipping. Standard delivery typically takes 3-7 business days depending on your location. Shipping costs are calculated at checkout based on the destination and item weight.
What is your return policy for fashion items?
We offer a 14-day return window for most items, provided they are in their original condition with all security tags and packaging intact. Please note that some high-value or clearance items may be final sale.
How do you determine the condition of pre-owned products?
We use a standardized grading system ranging from 'N' (New) to 'C' (Well-used). Each product page includes detailed photos and descriptions of any wear to ensure full transparency.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select regional payment providers to ensure a secure and convenient checkout experience.
Do I have to pay import duties and taxes?
For international orders, import duties and taxes may be applied by your local customs authority. These fees are the responsibility of the recipient and are not included in our shipping rates.